Our team crafts and ships every piece with care to ensure it arrives in time for the holidays. In-stock items are shipped within 2 business days using insured FedEx 2-Day for domestic orders and FedEx International Priority for worldwide delivery.

For made-to-order pieces, production times vary — please contact us at shop@jjjewelryshop.com for specific lead times.

To guarantee delivery by December 24, please place your order by our holiday cut-off date: December 18.

Yes! Every JJ Jewelry piece arrives in our signature box and pouch, ready for gifting.

You can also add a personalized message at checkout — we’ll include a handwritten note on your behalf.

Yes. We would love to welcome you for a private appointment at our Miami showroom or a virtual consultation from anywhere in the world.

During your appointment, our specialists will guide you through our collections, help you select the perfect gift, or assist with custom and made-to-order pieces.

To schedule your visit or virtual session, please contact us at shop@jjjewelryshop.com or visit our Book an Appointment page.

Yes. Every JJ creation is crafted in solid 14K or 18K gold with natural diamonds and gemstones, sourced responsibly and made to last a lifetime.

At JJ Jewelry, we want you to be completely pleased with your purchase.

For the holiday season, we offer exchanges or store credits within 15 days of the December 25th. Refunds are not available. All exchanges must be approved in advance and apply only to items purchased through our website or Miami showroom.

Each returned piece will be carefully inspected before acceptance. Items showing signs of wear, resizing, or damage will not be accepted and will be returned to the sender. Approved exchanges or store credits will be processed for accepted items, excluding shipping fees, and must include the original JJ Jewelry box and packaging.

To ensure your jewelry’s safety, we’ll provide a pre-paid insured FedEx return label.

Custom and personalized designs, including engravings, alterations, or made-to-order creations, are final sale and not eligible for return or exchange.

All ring orders are considered special orders due to sizing variations and are subject to a 35% restocking fee if an exchange or cancellation is requested.

If your made-to-order item is still in production and you haven’t yet received it, we can cancel the order and issue a store credit.

This policy applies to purchases made through our website or JJ Jewelry Miami showroom.

Our Holiday Gift Guide is curated to make choosing easy. Explore our categories — from Personalized Treasures to Timeless Icons — or contact our Styling Concierge for personalized suggestions at shop@jjjewelryshop.com.

We’ll ship your order beautifully packaged without pricing information and include your personalized note. Just enter the recipient’s address at checkout, and we’ll handle the rest.

Our Client Care Team is happy to assist you Monday to Friday, 10 a.m.–6 p.m. EST.

Email us at shop@jjjewelryshop.com or message us on Instagram @jjjewelrymiami — we’ll respond as soon as possible.