Some items may be in stock and available to ship immediately. If the item is not in stock, please allow 6-8 weeks for delivery. 

To confirm lead times on a particular item, please contact our customer service team, shop@princessmiamijewelry.com.

If you're looking to expedite your order, we’re here to help. While some of our styles can be rushed, others may require a bit more time. To place a rush order:

Please email us at shop@princessmiamijewelry.com with the style name, any custom details, and the date by which you need your jewelry.

If you've already placed your order, be sure to include your order number in your email (you can find this in your confirmation email).

We'll promptly inform you if rush processing and overnight shipping are available for your selected style. Please note that additional charges will apply for rush orders and overnight shipping.

• At Princess Jewelry Shop, we are pleased to offer free FedEx 2Day shipping on all domestic orders, regardless of the purchase amount. This ensures your jewelry arrives quickly and securely. To further protect your valuable items, all orders are fully insured.
• Please note that all jewelry shipments require a direct signature upon delivery, and we do not ship to PO Boxes. If a package is returned to us due to multiple failed delivery attempts, the original purchaser will be contacted and will be responsible for reshipping fees, which start at $25.
• If your item is in stock, it will ship immediately. For orders containing multiple items, we will ship them together as one package unless you request otherwise via email.

• Princess Jewelry Shop is pleased to offer international shipping on most of our items. If you find that a specific item is not available for international shipping, please email us at shop@princessjewelryshop.com with the style name, and we will do our best to accommodate your purchase.
• Please be aware that items shipped to countries outside of the U.S. may be subject to taxes, customs duties, and fees imposed by the destination country ("Import Fees"). The recipient of the shipment is considered the importer of record in the destination country and is responsible for all Import Fees.
• If you choose to refuse a shipment from Princess Jewelry Shop, please note that you will be responsible for the original shipping charges, any Import Fees incurred on the package, and the cost of returning the package to Princess Jewelry Shop. These amounts will be deducted from your merchandise refund.
• For any questions or comments regarding shipping and handling, please email us at shop@princessjewelryshop.com or call us at +1 (305)494-6146.

Sales tax is collected on orders shipped to addresses in states where our business is required to collect and remit tax. Please note that these requirements and thresholds may change over time due to factors beyond our control.

• You can apply discounts to your order during checkout using any Discount Code provided to you. Please note that discounts are only valid on specific items and for a limited time period.
• We are unable to retroactively apply a Discount Code to orders placed before the code became valid. However, if you forget to enter a Discount Code, we can add it to your order if you contact us on the same day of purchase. Please note that Discount Codes cannot be combined, and they do not apply to Gift Cards.

At Princess Jewelry Shop, we understand that your fine jewelry is delicate and deserves special care to ensure it lasts a lifetime. To help you maintain the beauty and longevity of your pieces, please follow these care instructions:

• Avoid Daily Exposure: Remove your jewelry before engaging in daily activities such as showering, applying lotion or perfume, exercising, or washing dishes. These activities can cause wear and tear on your jewelry.
• Safe Storage: Before bedtime, lay your jewelry flat on a soft fabric surface to prevent tangling or scratching. For necklaces, always clasp the chain when removing it to avoid tangling or knots.
• Tarnish Removal: To keep your silver or plated jewelry looking its best, we recommend using an anti-tarnish silver polish, which can be found at most supermarkets or drugstores. Effective brands include Tarn-X and Hagerty. Always follow the instructions on the bottle and wear gloves when handling silver polish.
• Diamond Cleaning: To clean your diamond jewelry, gently scrub the metal and diamonds using a soft toothbrush and dish soap. This method helps to restore the shine and brilliance of your diamonds.

By following these care instructions, you can ensure that your Princess Jewelry remains as beautiful as the day you received it.

• We offer exchanges or store credits within 7 (seven) days of the delivery date. Unfortunately, we do not provide refunds.
• All returns and exchanges need approval. Approved exchanges are accepted for items purchased on our website or in our Miami showroom only. 
• Items for exchange will be examined before being accepted. Products showing signs of wear, resizing, or damage will not be accepted and returned to the sender (at the sender's expense).
• Exchanges and credits will be processed for accepted items, excluding original and return shipping fees. Merchandise should be returned in its original condition with the original Princess Jelwery Shop box.
• Store credits may be used towards purchases on our website or in our Miami showroom.
• To protect our jewelry and your return package, we will issue you a Return Label to guarantee each package is adequately insured for its value. 
• If your made-to-order item is still in production and you have not yet received it, we are happy to cancel the order and provide a store credit.
• Due to the variations in size, all rings ordered online are considered special orders and are subject to a 35% restocking fee if an exchange is requested or if you ask to cancel a ring that is in production.
• Unfortunately, we cannot accept returns or exchanges of custom and personalized products (including alterations and engravings). These sales are final and cannot be exchanged or returned for store credit.
• Any variation in size, color, or customization not available for "as-is" purchase on our website is considered a custom order and is FINAL SALE.

Princess Jewelry Shop reserves the right to refuse an exchange/repair of any purchase made that does not meet the above requirements.

This policy applies to purchases made at our website or Miami showroom.

Exchange / Return process:

To ensure that we can properly process your exchange/ return, please follow this checklist:

• Place your jewelry inside its original packaging and use the proper shipping rigid box.
• Attach your pre-paid label to the shipping box.
• For your safety, bring your jewelry already packaged to a UPS or FedEx, depending on the label provided.
• For domestic exchanges, you will be charged shipping on your new order if it is under $500. 

• At Princess Jewelry Shop, we understand that jewelry is delicate by nature. We are pleased to offer complimentary repairs for items purchased on princessjewelryshop.com within the first 120 days of receipt. For repairs needed after 120 days, or repairs required due to misuse, repair and shipping fees will apply, with pricing typically starting at $30 plus shipping costs.
• For repairs requiring international shipping, two-way shipping charges will be applied.
• Many of our rings can be resized, with pricing starting at $60, depending on the style. Please note that the cost of resizing and shipping will be the customer’s responsibility.
• We strongly advise against having our jewelry repaired by any other jeweler, as this will void any and all warranties on the piece. Princess Jewelry Shop cannot accept responsibility for items that have been worked on by another jeweler.

This repair policy applies only to purchases made through princessjewelryshop.com.

This Privacy Policy describes how www.princessjewelryshop.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor Shopify.

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify.

Customer support information

• Purpose of collection: to provide customer support.
• Source of collection: collected from you.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email address] or by mail using the details provided below:

Princess Joias LLC , 3363 NE 163rd Street, Suite 508, Miami FL 33160, United States

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.

Jewelry can be fragile, so we are pleased to provide free repairs of items purchased on princessjewelryshop.com within 120 days of receipt. Nevertheless, any repair requests beyond 120 days, or damages caused by misuse, will incur repair and shipping fees at the expense of the customer.

We cannot accept responsibility for items repaired by any other jeweler. Any and all warranty of the piece will be considered void if another jeweler has worked on it.

Emerald Stones Warranty

At Princess Jewelry Shop, we understand that emerald gemstones are known for their stunning beauty and exquisite green hue. However, it is important to note that emeralds are comparatively more fragile than other stones, which makes them susceptible to cracking or chipping.

We want to assure our valued customers that we prioritize customer satisfaction and stand behind the quality of our products. With that in mind, we offer a special guarantee for emerald pieces to provide peace of mind when you make a purchase.

Our guarantee includes a one-time free service for any potential damage to emerald pieces. This means that if your emerald jewelry experiences any issues within 180 days, we will take care of it at no additional cost to you.

We highly recommend taking precautionary measures to protect your emerald jewelry, such as removing it during high-impact activities or storing it in a safe place when not in use.

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We value the trust our customers place in us, and our guarantee is a reflection of our commitment to providing exceptional quality and service. We strive to ensure that your jewelry pieces continue to shine and be cherished for years to come.

If you have any questions or concerns regarding our warranty or any other aspect of our service, please do not hesitate to reach out.We are here to assist you and make your shopping experience as enjoyable as possible.